Warranty

Your product is warranted against faults and manufacture when used in normal domestic use for 12 months.

We undertake to repair or replace your product at no charge if found to be defective due to a manufacturing fault during the warranty period.  The warranty excludes damage caused by misuse, neglect, shipping accident, incorrect installation, or work carried out by anyone other than an authorised after-sales service representative.

Please keep your receipt as this will authenticate your warranty.

The benefits to you given by this warranty are in addition to other rights and remedies available to you under a law in relation to the goods to which this warranty relates.  Please contact our team via our website for assistance.  In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure.  You are also entitled to have your goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  In New Zealand this warranty is additional to the conditions and guarantees of the Consumers Guarantee Act (1993). 

Contact hello@furbby.com.au for further warranty information or claims.