Shipping Policy
At Furbby, we will do everything we can to get your order to you as quickly as possible so you can start enjoying your products.
Australian Shipping Rates
- FREE Australia Wide
Dispatch
- Your order is packed and dispatched within 1-2 business days.*
- You will be notified by email (and, if selected, SMS) and your tracking number will be supplied.
*Please note: Dispatch times are expected to increase during peak sale periods.
Tracking My Order
The best way to track and manage your order is with the AusPost app. Simply download the app and log in with the same email address you use when purchasing from us - your order will be automatically added to the app for tracking. You can also receive updates about the delivery via the app, and you'll be able to update your delivery preferences once your parcel is on the move.
Alternatively, if your parcel is sent via an alternative courier, please use the relevant courier’s website for tracking. The courier details will be in your dispatch email.
Delivery
You should expect your delivery in 2 - 7 business days depending on your location.
Please note: Peak business periods can cause shipping delays. If you have concerns with your delivery, please refer to the Australia Post App and/or reach out to our Customer Service Team hello@furbby.com.au if you have any further questions.