Returns Policy
We want you to be happy with your purchase and aim to make returns process as seamless as possible.
Change of MindIf you find that you have placed your order and decide not to keep the product and the box is unopened, we offer a 14 day money back guarantee. You must send the product back to us at your own expense within 14 days of receiving it. Post tracking must be provided to us.
To lodge a return, please contact us at hello@furbby.com.au to begin the return process. Our team will walk you through the next steps. Once the product is received at our warehouse and we verify that the product is unopened, we can arrange a refund.
Please note: We will review each claim on a case-by-case basis. We are only able to refund items purchased directly from Furbby.
Your items must be returned in their original condition and packaging and unopened.
Defective or Faulty Goods
We apologise if you have received an item that is faulty or has been damaged in the post. This can be frustrating (especially when you are excited about your order) we will attempt to resolve any issues as quickly as possible.
Please contact us via hello@furbby.com.au and include photos. The team will advise you on next steps.
Items will be replaced with the same item originally purchased. We will supply you with a return shipping label at no cost to you.
Please note: This must be within 14 days of receiving your order.
IMPORTANT INFORMATION
Any returns must be received by Furbby within 14 days of the claim being made. Replacement product(s) will only be shipped after the faulty item has been received by Furbby unless stated otherwise by our Customer Service Team.
Refunds for returns will be processed by Furbby within 5 days of receiving the item at our warehouse.
The refund will automatically be issued to the account by which the customer originally paid.